Frequently Asked Questions
Q: How long does delivery take in Australia?
Q: How long does delivery take in Australia?
A: Typically 3–8 business days after dispatch.
Q: How long does processing take?
Q: How long does processing take?
A: Most orders are processed and dispatched within 1–2 business days.
Q: Do you ship internationally?
Q: Do you ship internationally?
A: Yes—worldwide shipping is available to many locations. International delivery is usually 4–10 business days after dispatch.
Q: How do I contact Paw Couture Australia?
Q: How do I contact Paw Couture Australia?
A: Email us anytime at admin@pawcouture-au.com.
Q: How fast do you reply?
Q: How fast do you reply?
A: We aim to respond within 1–2 business days, often sooner.
Q: Do you run sales or offer discount codes?
Q: Do you run sales or offer discount codes?
A: Yes—promotions may run at different times. The best way to catch them is to check the website or any announcements we share.
Q: What do you sell at Paw Couture Australia?
Q: What do you sell at Paw Couture Australia?
A: Affordable luxury pet products for dogs and cats, including beds, toys, carriers, travel gear, and accessories.
Q: Are your products suitable for both cats and dogs?
Q: Are your products suitable for both cats and dogs?
A: Yes—many items suit both, and product pages will specify if something is best for cats, dogs, or specific sizes.
Q: Are your beds machine washable?
Q: Are your beds machine washable?
A: It depends on the product. Check the care section on the product page—some covers are machine washable while others are hand wash only.
Q: Do you have a minimum order amount?
Q: Do you have a minimum order amount?
A: No—order as little or as much as you like.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
A: We accept major payment options shown at checkout (e.g., card and other express options if available).
Q: Can I change or cancel my order after placing it?
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been dispatched yet, contact us ASAP and we’ll do our best to help. Once shipped, changes may not be possible.
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Our Story
Paw Couture Australia started with a simple moment most pet owners know well — that look your dog gives you when their bed is flat again… or when your cat refuses a toy after one day because it feels cheap, noisy, or just not “right”.
I’m based in Melbourne, Victoria, and I’ve always believed our pets deserve the good stuff — not just what’s “available”, but what’s comfortable, stylish, and built to last. I kept running into the same problems: pet products that looked great online but arrived feeling flimsy, materials that didn’t hold up, sizing that didn’t make sense, and items that clashed with a modern home. And when something didn’t work, getting help felt like pulling teeth.
So I built Paw Couture Australia to be the store I wished existed: a place where you can shop with confidence, knowing the products are chosen with care — and that there’s a real person behind the brand who actually gives a damn.